Client Experiences
From Business Owners
Who've Been Through It
These are the accounts of Singapore small business owners who started where you might be — cautious, curious, and not quite sure where to begin.
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Client Reviews
Tan Kah Heng
Plumbing contractor, Jurong
"I was honest with James — I didn't think any of this would apply to a plumbing business. The session changed that. He found two things in my daily admin that a tool could handle, wrote it all down clearly, and I could make a proper decision without being pressured. Ended up doing the integration three months later."
April 2025
Siti Parveen
Bookkeeping firm, Toa Payoh
"The written chart they sent after the Bearings Session was the most useful thing. I showed it to my husband and we both understood it. No jargon, no assumptions. We went ahead with the integration and the walkthrough for my two staff was short and sensible. Three months in and the follow-up notes assistant is still working."
May 2025
Lawrence Wong
F&B operator, Bugis
"I signed up for Steady Course Care after the integration because I genuinely don't have time to manage the tools myself. The quarterly review is useful — not a sales pitch, just a plain summary of what each thing did or didn't do. One of the tools wasn't working for us and they adjusted it without fuss."
May 2025
Rajan Murali
Insurance advisor, Orchard
"Did the Bearings Session just to see if there was anything relevant. The honest answer from the assessment was that one thing made sense and another probably wasn't worth the setup at my scale. I appreciated that. Went ahead with just the one and it's saved me around two hours a week on client follow-ups."
April 2025
Chen Nuan
Tutoring centre, Tampines
"My concern was staff adoption — I have four part-time teachers and none of them are particularly tech-forward. Rachel ran the walkthrough and it was gentle and patient. She focused on the actual tasks, not the software. Six weeks later they're all using it without prompting from me."
May 2025
Ho Zhen Wei
Property management, Clementi
"I'd had a bad experience with a vendor before who promised a lot and delivered something confusing. Merlion Logic was the opposite. They told me what they could and couldn't do before I committed to anything. The integration took the full three weeks but was solid. Documentation is something I actually reference."
April 2025
In More Detail
Three Client Stories
Plumbing Contractor — Jurong West
Charted Integration, followed by Steady Course Care
The Situation
The owner was spending around ninety minutes each morning responding to after-hours enquiries and booking confirmations manually. He was handling it all from his phone between jobs.
What Was Set Up
A simple assistant handles incoming enquiry messages, drafts initial responses for review, and flags urgent jobs separately. Booking confirmations are now templated and semi-automated with a two-tap approval.
After Two Months
Morning admin time reduced from about 90 minutes to under 20. No missed jobs in the eight weeks following launch. The owner joined Steady Course Care to keep the tools maintained without additional overhead.
"The setup took the full three weeks but it was solid. The documentation is something I actually reference when I get confused."
Bookkeeping Firm — Toa Payoh
Bearings Session, then Charted Integration
The Situation
A two-person firm was writing meeting notes by hand after each client session and then spending 30–40 minutes typing them up. The owner wanted to explore AI but wasn't sure what would actually work for a bookkeeping context.
What Was Set Up
A transcription and summary tool integrated with the firm's existing note templates. Client names are handled locally, no data leaves Singapore infrastructure. The setup connects to the existing filing system.
After Three Months
Meeting note prep reduced from 35 minutes average to under 10. Both staff members adopted the tool within the first fortnight. No changes required during the post-launch period.
"The walkthrough for my two staff was short and sensible. Three months in and it's still working the same way it did on day one."
Insurance Advisor — Orchard
Bearings Session only (partial follow-through)
The Situation
A solo advisor managing around 80 active clients wanted to explore whether AI tools could help with client follow-up communications and policy renewal reminders.
What Was Found
The Bearings Session identified one task — follow-up drafts — as genuinely worth setting up. A second potential use (renewal reminders) was assessed as not worth the configuration at current client volume.
Outcome
The advisor proceeded with the single integration and declined the second — as the assessment suggested. Follow-up drafting is now handled in under five minutes per client. He estimates roughly two hours saved per week.
"I appreciated that they told me one thing wasn't worth it at my scale. That kind of honesty is not common."
Contact Details
Get in Touch With Us
Phone
+65 6294 7163Address
8 Eu Tong Sen Street, #15-89 The Central
Singapore 059818
Working Hours
Mon – Fri: 9:00 am – 6:00 pm
Sat: 10:00 am – 1:00 pm
By the Numbers
At a Glance
85+
Businesses served
94%
Found sessions useful
2+
Years in practice
4.8
Average client rating
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Your Turn
Start With a Session That
Comes With No Strings
The Bearings Session is S$165 for one working session and a written chart. No follow-up required. See if it's useful for your situation.
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