Terms & Conditions

1. About These Terms

These Terms & Conditions ("Terms") set out the basis on which Merlion Logic ("we", "us", "our") provides services and operates the website at {{DOMAIN}}. By visiting our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.

These Terms should be read alongside our Privacy Policy and Cookie Policy. Together, these documents describe how we work and what you can expect from us. We will let you know if we make material changes.

Merlion Logic is a business operating in Singapore. Our registered address is 8 Eu Tong Sen Street, #15-89 The Central, Singapore 059818. These Terms are governed by the laws of Singapore.

2. Using Our Website

You may use our website for lawful purposes only. In particular, you agree not to:

• Use the website in any way that breaches applicable laws or regulations
• Transmit any material that is harmful, offensive, misleading, or technically disruptive
• Attempt to gain unauthorised access to any part of the website or its underlying systems
• Use automated tools to scrape, copy, or collect content from the website without our permission
• Impersonate any person or misrepresent your identity or affiliation

We reserve the right to suspend or restrict access to the website for anyone who does not observe these requirements, without prior notice.

3. Our Services

We provide AI integration consultancy services to small businesses in Singapore. Our three current service offerings are described on our Solutions page. Specific terms for each engagement — including scope, deliverables, timelines, and fees — are agreed in writing before any work begins.

We take care to describe our services accurately, but the outcome of any integration work will depend on your existing systems, data quality, and the readiness of your team. We will always discuss realistic expectations with you before you commit.

We may decline an enquiry or engagement at our discretion, including where the scope falls outside our areas of practice or where we believe an engagement would not serve your interests well.

4. Fees and Payment

Our published service fees are listed in Singapore Dollars (S$) and are subject to change. The fee applicable to your engagement is the one confirmed in your written service agreement, not the published list price at time of reading.

Invoices are payable within 14 days of the invoice date unless otherwise agreed. We reserve the right to pause or conclude work on an engagement where invoices remain unpaid beyond this period. Any reasonable costs incurred in recovering overdue amounts may be passed on to the client.

Our fees do not include third-party software licences, subscription costs for AI tools or platforms, or any data costs associated with the integrations we set up. We will always draw these to your attention in advance.

5. Intellectual Property

All content on this website — including text, design, layout, and branding — belongs to Merlion Logic or our licensors. You may not reproduce, distribute, or commercially exploit any part of it without our written permission.

When we deliver work product as part of an engagement — such as written integration maps, configuration documentation, or workflow diagrams — ownership transfers to you upon receipt of full payment. We retain the right to reference the nature of the engagement (but not your confidential business information) in our own materials, unless you ask us not to.

Any AI models, platforms, or third-party tools we configure on your behalf remain subject to the terms and intellectual property provisions of their respective owners.

6. Confidentiality

In the course of an engagement, you may share business information that is not publicly known — such as operational details, staff workflows, or client data structures. We treat this as confidential and will not disclose it to third parties except where required by law or with your explicit agreement.

We ask that you treat any proprietary methods, pricing structures, or internal tools we share with you in the same way. These obligations of confidence continue after an engagement ends.

7. Limitation of Liability

We take our work seriously and aim to deliver everything we agree to. However, we are not liable for indirect, consequential, or incidental losses arising from your use of our services or this website — including loss of data, loss of income, or business interruption — unless caused by our negligence or wilful misconduct.

Our total liability to you in connection with any engagement will not exceed the fees paid for that engagement. Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud.

We make no warranties about the continuous availability or error-free operation of this website. We will make reasonable efforts to keep it accessible but cannot guarantee uninterrupted service.

8. Third-Party Links and Tools

This website may contain links to external websites or references to third-party tools and platforms. These are provided for convenience only. We do not endorse, control, or take responsibility for the content, availability, or practices of any external site or service.

AI tools and platforms recommended or configured during an engagement are operated by their respective providers. Their terms of service, data handling practices, and pricing are separate from ours, and you should review them before use.

9. Cancellation and Refunds

For one-off sessions (such as the Bearings Session), cancellations made more than 48 hours before the scheduled appointment will receive a full refund. Cancellations within 48 hours may be offered a rescheduled date at our discretion.

For project engagements (such as Charted Integration), you may withdraw before work begins for a full refund. Once work has commenced, a fair proportion of the fee reflecting work completed will be retained. We will always be transparent about this calculation.

For monthly arrangements (such as Steady Course Care), either party may end the engagement with 30 days' written notice. Fees paid for the current month are non-refundable; no further charges are raised after the notice period ends.

10. Governing Law and Disputes

These Terms are governed by the laws of Singapore. If a disagreement arises, we would prefer to resolve it through straightforward conversation first. If that is not possible, disputes will be subject to the non-exclusive jurisdiction of the Singapore courts.

Nothing in these Terms prevents either party from seeking urgent interlocutory relief in any appropriate jurisdiction.

11. Changes to These Terms

We may revise these Terms from time to time. Updated Terms will be published on this page with a new "Last Updated" date. For active engagement clients, we will give reasonable notice of any material changes. Continued use of the website after a change constitutes acceptance of the revised Terms.

12. Contact

Questions about these Terms are welcome. You can reach us at: