Privacy Policy

1. Introduction

Merlion Logic ("we", "us", "our") is committed to protecting the personal data of everyone who visits our website or engages our services. This policy describes what data we collect, how we use it, how long we keep it, and what rights you have over it.

This policy applies to our website at {{DOMAIN}} and to all services we provide. We operate under Singapore's Personal Data Protection Act 2012 (PDPA). Questions about this policy can be sent to privacy@{{DOMAIN}}.

2. Data We Collect

We collect personal data only when it is provided to us directly or when it is generated through normal use of our website. The categories of data we may hold include:

• Name and contact details (email address, phone number) provided via our contact form
• Message content submitted through our enquiry form
• Website usage data collected through analytics cookies (pages visited, session duration)
• Technical data such as browser type and IP address, collected automatically

We do not collect sensitive personal data (health, financial, or identity document information) through our website. Any data collected during a service engagement is governed by a separate written scope agreement.

Legal Basis for Processing

• Consent: For optional cookies and marketing communications, where you have opted in
• Contractual necessity: For delivering the services you have requested
• Legitimate interests: For website analytics and improving our service quality
• Legal obligation: Where required by Singapore law

Retention Periods

Enquiry form submissions are retained for 24 months from the date of submission. Website analytics data is retained for 14 months. Data collected during a service engagement is retained for the duration agreed in the written scope and for up to 36 months thereafter for record-keeping purposes, unless a shorter period is requested.

3. How We Use Your Data

• Responding to enquiries submitted through our contact form
• Providing and managing the services you have engaged us for
• Sending service-related communications (confirmations, updates, invoices)
• Improving the usability and content of our website using aggregated analytics
• Complying with applicable Singapore laws and regulations

We do not use personal data for automated decision-making or profiling. We do not send marketing communications without your prior agreement.

Sharing With Third Parties

We do not sell personal data. We may share data with third-party service providers who assist in operating our website (such as hosting providers and analytics platforms). These providers are required to handle data in a manner consistent with this policy. We do not share data with advertising networks.

4. Data Protection Measures

• Data transmitted through our website uses HTTPS encryption
• Access to stored personal data is restricted to authorised personnel
• Service engagement data is accessed only to the extent required for the specific task in scope
• We conduct periodic reviews of data handling practices

In the event of a data breach that poses a risk to individuals, we will notify affected parties and the Personal Data Protection Commission (PDPC) as required under the PDPA Notification Obligation (effective 1 February 2021).

5. Cookies

We use cookies to keep the site functioning and to understand how it is used. Essential cookies are always active. Analytics and preference cookies are only placed with your consent. You can manage cookie preferences via our Cookie Policy page.

6. Your Rights Under Singapore PDPA

Under the Personal Data Protection Act 2012, you have the right to:

• Access personal data we hold about you
• Correction of inaccurate or incomplete data
• Withdrawal of consent at any time (where processing is consent-based)
• Data portability (where technically feasible, for data you provided)
• Erasure of data where retention is no longer necessary

To exercise any of these rights, contact us at privacy@{{DOMAIN}}. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission at pdpc.gov.sg.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any external site before providing personal data.

8. Children's Privacy

Our services are directed at business owners and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that personal data from a minor has been submitted, we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. The updated version will be published on this page with a revised "Last Updated" date. Continued use of the website following a material change constitutes acceptance of the updated policy. We will notify registered clients of significant changes by email.

10. Contact

For privacy-related questions or to exercise your rights: